SHIFT MANAGER

Position Title	Shift Manager
Location	Bangalore	Department	Sales and Operations
Reports To	Restaurant Manager / Assistant Restaurant Manager

Position Purpose

The Shift Manager is responsible for overseeing the restaurant’s operations during their shift, ensuring smooth service, efficient staff performance, and customer satisfaction. The role requires a hands-on approach to managing daily activities, resolving conflicts, and ensuring the team works together to meet operational goals.

Key Responsibilities

1. Key Accountabilities:

• Oversee and manage the restaurant’s daily operations during the assigned shift, ensuring seamless service and high operational standards.
• Supervise staff, assign tasks, and ensure that all team members are performing their duties effectively.
• Monitor inventory levels and track usage, placing orders as necessary to maintain sufficient stock.
• Generate and analyze reports on sales, projections, petty cash, and wastage, ensuring accuracy and alignment with operational goals.
• Handle customer queries, complaints, and feedback, ensuring quick resolutions and maintaining high levels of guest satisfaction.
• Ensure that staff adheres to hygiene, safety, and operational policies throughout the shift.

2. Operations Accountability:

• Maintain staff productivity, managing break schedules and ensuring sufficient coverage during peak hours.
• Conduct conflict resolution when disputes arise between team members, fostering a positive work environment.
• Assist in the management of petty cash and ensure that financial transactions are handled accurately.
• Support in the handling of customer complaints and ensure effective solutions are provided to maintain customer loyalty.
• Monitor and maintain the quality of food and beverage service, ensuring consistency and adherence to company standards.
• Collaborate with the Restaurant Manager and Assistant Restaurant Manager to implement strategies and improve operational efficiency.
• Ensure that the restaurant meets operational and financial targets, managing costs effectively during the shift.

Perform opening and closing duties, ensuring that all tasks are completed as per the operational guidelines.

Essential Qualifications and Experience

• Education:Diploma in Hospitality or equivalent; college degree in hospitality, business, or a related field is a plus.
• Experience:Minimum 1–3 years in restaurant management or a similar
• Skills: a. Strong leadership and team management abilities. b. Excellent communication and conflict resolution skills. c. Strong organizational skills with attention to detail. d. Ability to manage multiple tasks and work in a fast-paced environment. e. Proficiency in generating and analyzing reports (sales, inventory, etc.). f. Customer service-oriented with a focus on guest satisfaction.